ak gm Privacy Policy – How We Handle Your Data in Pakistan

1. Information We Collect

ak gm collects personal information through different points of contact during your use of the platform. The types of information we collect include the following:

Information you give us directly:

• Your full legal name, date of birth and contact details (email address, phone number) provided at registration.
• Identity verification documents such as a national identity card (CNIC) or passport when you complete the KYC verification process.
• Payment information including your JazzCash or Easypaisa account number, Raast ID, or bank account details used when depositing or withdrawing in PKR.
• Any messages or information you send to our customer support team.

Information collected automatically:

• Your IP address, device type, browser type and operating system when you access the platform.
• Session data including login times, pages visited, bets placed and games played.
• Cookies and similar tracking technologies as described in section 4 of this policy.
• Location data at the city or region level derived from your IP address. We do not collect GPS-level location data unless you have specifically granted permission through the app.

Transaction data:

• Details of all deposits, withdrawals, bonus claims and bet settlements associated with your account.
• Records of all sports bets placed including market, stake, odds and outcome.
• Casino game histories for all real-money rounds played on the platform.

We do not collect sensitive personal data such as biometric information, health records or political views. We only collect what is necessary to provide the betting and casino services you have signed up for.

2. How We Use Your Data

The information ak gm collects is used for specific, legitimate purposes connected to operating a sports betting and casino platform for Pakistani players. We do not use your data for purposes beyond what is described here without informing you first.

• Account management: To create and maintain your ak gm account, verify your identity, process your PKR deposits and withdrawals, and keep your account secure.
• Service delivery: To provide access to sports betting markets including Cricket, PSL, T20, Football and Esports, live casino games, slots and all other platform features.
• Payments processing: To process transactions via JazzCash, Easypaisa, Raast, bank transfer, cards and other supported mobile wallets accurately and securely.
• Customer support: To respond to your queries, resolve disputes and assist with account issues in a timely manner.
• Responsible gaming: To monitor account activity for signs of problem gaming behaviour and to apply self-exclusion, deposit limits or session reminders when requested.
• Fraud prevention and security: To detect and investigate suspicious activity, prevent multi-accounting, and protect the integrity of the platform for all players.
• Platform improvement: To analyse usage patterns and improve the overall experience, including the app interface, betting markets offered and promotional content.
• Marketing communications: To send you information about promotions, bonuses and offers that may be relevant to you, where you have not opted out of receiving such communications. You can unsubscribe at any time through your account settings or by contacting support.
• Legal and compliance obligations: To fulfil record-keeping requirements and respond to lawful requests from relevant authorities where required.

We process your data on the basis of contractual necessity (to deliver the service you signed up for), legitimate interests (fraud prevention and platform security) and, where applicable, your consent (marketing communications). You may withdraw consent for marketing at any time without affecting your ability to use the platform.

3. Sharing and Disclosure of Your Data

ak gm does not sell your personal information to any third party. However, we do share certain data with trusted partners who help us deliver our services. All such partners are contractually required to handle your data securely and only for the purposes we have specified.

The categories of third parties we may share data with include:

We will never share your personal data with advertisers, data brokers or any party that intends to use it for their own commercial purposes without your explicit consent.

4. Cookies and Tracking Technologies

ak gm uses cookies and similar technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit a website. They help the platform remember your preferences, keep you logged in and understand how different features are being used.

The types of cookies we use are as follows:

• Essential cookies: These are required for the platform to function. Without them, features like staying logged in or loading your account balance would not work. These cannot be disabled.
• Functional cookies: These remember your preferences such as language settings, odds format and display preferences so you do not need to set them every time you visit.
• Analytics cookies: These help us understand how players are using the platform — which pages they visit most, how long they stay and where they encounter difficulties. This data is used in aggregate to improve the platform and is not linked to your individual identity.
• Marketing cookies: These are used to show you relevant promotional content on the platform related to your betting history and interests. You can opt out of marketing cookies through your browser settings or by contacting support.

You can control cookies through your browser's settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may not work as smoothly. Most modern browsers on Android and iOS devices allow you to manage cookie preferences from the privacy section of the settings menu.

5. Data Security

Keeping your data secure is a top priority at ak gm. We implement technical and organisational measures designed to protect your personal information against unauthorised access, accidental loss, alteration or disclosure.

• All data transmitted between your device and the ak gm platform is encrypted using TLS (Transport Layer Security).
• Stored personal data is encrypted at rest on our servers. Payment credentials are never stored in plain text.
• Access to personal data within the ak gm organisation is restricted on a need-to-know basis. Staff who handle personal data are trained in data protection practices.
• Our systems are monitored continuously for unusual activity, and we conduct regular security reviews of our infrastructure.
• In the event of a data breach that poses a risk to your personal information, we will notify affected users promptly and take immediate steps to contain the breach and prevent further exposure.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your ak gm account and to avoid accessing your account on shared or public devices. If you notice any suspicious activity on your account, contact support immediately.

6. Your Data Rights

You have meaningful rights over the personal data ak gm holds about you. These rights are genuine and we are committed to honouring them when you exercise them.

To exercise any of these rights, contact the ak gm support team. We may need to verify your identity before actioning a data request. We aim to respond to all valid requests within 30 days.

7. Data Retention

ak gm retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations.

• Active account data: Retained for the duration of your account being open and active on the platform.
• Transaction records: Financial transaction records including deposits, withdrawals and bet histories are retained for a minimum of five years following the transaction date. This is standard practice for financial record-keeping.
• Identity verification documents: KYC documents are retained for a period following account closure in line with applicable record-keeping requirements.
• Support correspondence: Records of support interactions are retained for up to three years to assist with any future disputes or follow-up queries.
• Marketing data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not contact you again without renewed consent.

Once data is no longer required and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be associated with you personally.

8. Minors and Age Policy

ak gm is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. Age verification is conducted as part of the registration and KYC process to enforce this requirement.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage user will be returned to the payment source. No winnings will be paid out on activity conducted by an underage account holder.

If you believe that a minor has registered an account on ak gm, please contact our support team immediately so the matter can be investigated and resolved.

9. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the ak gm support team.

You can reach us through the Help or Live Chat section within the platform. Our support team is available to assist with privacy-related queries and will direct your request to the appropriate person if a more detailed review is needed.

When contacting us about a data matter, please include your registered username or account email so we can locate your record and respond accurately. We aim to acknowledge all privacy-related queries within 48 hours and to resolve them within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. Material changes will be communicated to registered users before they take effect. The "Last Updated" date at the top of this page always reflects the most recent version.